Still no resolution after 5 month

I have had 2 previous hello peter complaints on the same issue and I honestly do not know where to go from here. I requested both my contracts to be cancelled in November last year, and this has not been done yet. I have called multiple times since November complaining that the contracts have not been cancelled. I have not used the contracts since November and I am still being billed. The last time I called the call centre I requested them to pull the call records (Pauline) to prove that I have requested the cancellation multiple times and every time they assure me everything is resolved and it will be cancelled. Now, it is again a few weeks later and I receive an sms from a debt collector to pay money to Altec when in actual fact they owe me money due to the fact that they are taking money that is not theirs. Now I have to go through all the schlep again, to request the call records to be checked. <br> <br> If this is not resolved I will be forced to go to the Ombudsman, because this is honestly the worst company I have dealt with in my life. Even worse than Nashua. What do I need to do to get some action out of them