Still no reply/changed contract unilaterally

I received a generic 'So Sorry for the inconvenience we will investigate\ to my initial query. That was on 14 April 2015. There are 8 pages of complaints after the one I lodged - all with more or less the same response. Do Autopage solve any of the queries?<br> Apart from my complaint I have now been given a Notice that Autopage will institute legal proceedings against me - this despite the fact that we have a dispute about the amount that I need to pay.<br> Phiaz at the call centre told me that Autopage decided unilaterally that they will not adhere to any contractual terms agreed to with Nashua and therefore changed the contract unilaterally without consulting me or informing me. Phiaz also told me that it was not him that decided to do so and that I should accept it and just pay!!<br> I have been trying to sort out this mess since December 2014 without any success. <br> Will I now receive a proper response to my query so that I can pay the contractually agreed amount and be rid of this nightmare?"