Still no refund as promised

How difficult can it possibly be to refund someone as promised? This thing has been dragging on with autopage for ever. I've been promised a refund within 7-14 days. This never happened and the buck gets passed from one department to the other.<br> <br> COPY OF EMAIL:<br> <br> From: Brian Maleka [Email Removed] <br> Sent: 05 October 2015 03:17 PM<br> To: [Email Removed]<br> Subject: Refund ***<br> <br> <br> Good Day Mr. Van Antwerpen,<br> <br> <br> I trust that you are well,<br> <br> <br> Kindly be advised I am sending you this email in regards to your Autopage account which is in credits of R8797.60<br> <br> <br> Please provide me with your banking details as this amount needs to be refunded to your bank account.<br> <br> <br> Refund will reflect in 7 to 14 working days.<br> <br> <br> I trust this email finds you well,<br> <br> Brian Maleka <br> Online Specialist <br>