Still no refund

The service at the call centre and head office is terrible sorry almost non existent. I have tried to call the head office about 7 times to try and talk to a manager or something, but every time I call they either drop the phone in my ear or they just transfer me to the call centre. <br> <br> I have reported that I need a refund on my account 2 months ago for raw data that was used after I requested an additional data bundle that was never loaded. Guess what still no refund!! I had to pay for your mistake out of my pocket! <br> <br> Then you don't understand why people don't want to do business with you.<br> <br>