Still no feedback received

I have logged a complaint on 18/05/2015, whereas Autopage responded and said that they will get back to me but as to date I have not heard anything from Autopage regarding my contract that does not top up with the data that is part of my contract terms and conditions. When I contact the call center and select the option to speak to a consultant the phone simply disconnects and I have to phone back multiple times and this happens a lot. The reference number I received a while ago has not been resolved 613049. This is truly unacceptable and really bad service from Autopage