Still no feedback - even after logding complaint

I lodged a complaint on Hello Peter on 4 May 2015 about the service received from Altech Autopage. On 6 May I received a call from a online specialist. I explained my complaint. He promised to investigate and phone me back. On 12 May I received an e-mail from them to say that my case has been closed, even though it has not been resolved! I have been e-mailing the online specialist that is attending to my query, without any joy. I get a read receipt on every e-mail, but I never get a reply to my e-mail, or a phone call. <br> This is the worst service I have experienced in a very long time. I wish I could cancel everything that I have with them, but there is still 20 months left on my contract, unfortunately. I cannot wait for the time to go by, so that I can cancel my contract and never ever have anything to do with them again. I would strongly advise everyone to not even think about an Altech Autopage contract. They love taking your money, but don't have a clue about client service.