JT
Jonathan T

1 reviews | Active since Jun 2015

05 Jun 2015, 09:37

Still Billing me after 2 months

My contract expired on the 8 April 2015. I ported my number to MTN after indicating to Autopage I was cancelling my contract. My number was released and my new contract was activated. Since then, I have been debited twice over R800 for contract fee. When I contacted Autopage (ref 709612)I get told that they will make a partial reimbur*****t of R300 odd and the balance next billing month. What billing month and what balance? I don't even have a contract with Autopage. When I queried the length of time for next payment I got transferred and then had to start all over again. After 15min on the line, I get cut off.<br> How can they take money now without a contract and then decide when to pay it back?<br> The partial payment of R300 odd I understand could be pro-rata type payment for billing period 17/03/2015 - 16/04/2015. For billing period 17/04/2015 - 16/05/2015 the amount should be full R800 odd. This does not seem the case and i am being sent from pillar to post without being told what exactly is owed to me and by when.

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Replies (1)
Autopage
Autopage's reply09 Jun 2015, 11:02
Official
Hello jthurlow,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular