GR
Gareth R

1 reviews | Active since Jan 2013

15 Apr 2015, 15:40

STILL BEING BILLED AFTER CANCELLED CONTRACT

I have recently (Feb 2015) cancelled my Autopage contract due to pathetic service, I waited for the 24 months to finish and did all necessary steps that were requested by Autopage, I had to do this about 3 times as the first 2 times in December and January were never processed. After I eventually got everything sorted I was told I will have one more invoice in the beginning of March that will be for the month of February, now in the beginning of this month I was billed again for the full monthly amount of R324.50, but I don't have an account with Autopage anymore, my number was moved to Vodacom direct. I phoned immediately when I got the notification and spoke to Shevon in Canal Walk, she said she would sort it out, since then I got messages from Autopage saying they will credit me with R62.80 into my Autopage account? After I told Autopage to put it back into my Bank account as I don't have a Autopage account, I have left 5 messages for Shavon with not one call back. WHAT THE HELL IS GOING ON?????

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Replies (1)
Autopage
Autopage's reply16 Apr 2015, 11:12
Official
Hello grrr666,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage