Staff are not helpful

The staff in your upgrades department are not helpful and refuse to go out of their way to assista customer. <br> <br> I spent 3 hours on the phone yesterday trying to find out whats going on with a delivery and they cant give me an answer. When i eventually did get an answer i was told my account is two months in arrears. I spoke to the collections department and found out it was only one month and queried why I had not been contacted about this. I was thn told \ An sms was sent you you"How would you receive an sms on a data line?<br> <br> If altech wants to keep me as s customer they will arrange that I either collect from a store or the delivery will be made today. if not then I will be cancelling my upgrade. For the service I have been given I should not be continuing with this contract """