Soft lock on Data Bundle

I have now been a client of Autopage for over 8 years. In the past year I have had my data bundle soft locked 3 to 4 times with no apparent explanation. Every time the card has to be activated and Autopage promise to do it within 2 to 4 hours but end up taking 3 to 4 days. Last year my house was broken into and my computer and cellphone was ******. I paid the fees for the new cards and was instructed that my data card will be connected within a few hours. It turned out taking 3 to 4 weeks. I called the branch and the head office and every time promises was made but never kept. In total my data card ended up but inactive for over 2 months. Once reconnected I queried what would happen to the two months of data paid for but not received as this was not due to any fault of mine. They informed me that the account will be credited. This did not happen. My card is once again soft locked for no apparent reason. I have lost business due to not being able to quote or invoice clients. At this stage I want to cancel my contract due to service delivery.