Simswop not done

Over two weeks ago I went to Vodacom to request a simswop to be done. They referred me to Autopage as I had a contract with them (note: had). The first gentlemen I spoke to was very friendly and said he loaded the simswop and thus should be done within 24 hours. I waited 24hours but no simswop. I phoned Vodacom and someone tried to assist me over the phone but couldn't complete request as their systems were down. Said he will phone back but no one phoned back. i went back to Autopage, explained the situation and this time I was assited by Jean-Pierre. He loaded the simswop again and told me to wait 24hours which I did, but again no simswop. The next day I phoned him and he apologized for it not being done yet and loaded it again. Again I waited 24hours. After numerous phonecall and messages I left for him to phone me, my problem was still not sorted. I then went to the store on a Saturday, JP was not in but I spoke to a lady who told me then that the systems are down and therefor she will phone me back but of course never did. On the 1st of Dec 2015 I contacted JP again at Autopage. He said he will phone back, but 24hours later - no phone call, no simswop. I am beyond frustrated!!