Sim swap taking forever

It's now been about two weeks since I app**** for a new uChoose vodacom contract through Autopage. I opted to keep my old number, hence the sim swap. I received a new phone and sim, because my old sim doesn't fit in my new phone, but I havnet been able to use my new phone or sim even once since I'm still waiting for my sim swap to be completed, no one has even tried to tell me why this is taking so long. I don't know who is to blame, vodacom or Autopage, but I'm extremely gatvol for my old phone dying everyday beforeIi even reach home, please someone, help me.