Sim swap not performed in time allocated

Incorrectly advised that sim swap will only take 2 hours to complete. In actual fact cell C clients can pay R 109 and wait up to 24 hours. Old SIM was cut in an attempt to make it a Nano SIM by the representative, hence can no longer use the older phone and SIM combination and as a consequence no calls can be received or made. After 27 hours and multiple escalations no remedial action.Sim still not provissioned. Loosing business thanks to Autopage lack of urgency or action