SIM cards sitll not active.

I started this journey with Autopage on 10 November 2015. I was approved for 2 handsets, I received the 2 handsets on 24 November 2015. Since the Autopage managed to activate 1 SIM card, the concern is that it is not on my name, the other SIM card is still not activated. I made Nomvula aware of this several times and and Friday, 4 December she requested that I send an email with all the information. I did as I was asked, but still no reply from Autopage as to when the inactive SIM card will be activated, nor an explanation why the active SIM card is not registered to my name. Please do not send me a response that my request is being attended to, clearly it is not. I wonder what is the next step, maybe a complaint to ICASA???