sim card not activated as yet

I WOULD LIKE TO LAY A COMPLAINT AGAINST THE SERVICE AT AUTO PAGE I HAVE APP**** FOR A CONTRACT 2 WEEKS AGO THE DELIVERY OF THE PHONES WAS FAST BUT TO WAIT FOR THEM TO ACTIVATE THE SIM CARD IS TAKING THEM TWO WEEKS.DULINDA ASSISTED ME WITH PLEASURE SHE AND BERNADICT BUT WHEN IT COME TO ACTIVATING THE SIM CARD THE KEEP ON COMING WITH A DIFFRENT STORY DULINDA ALSO STARTED TO GET AN ATTITUDE WHEN I ASK TO SPEAK TO THEY MANAGER ON DUTY (ZAHEER) THAT IS NEVER AROUND ALWAY OUT OF HIS OFFICE THEY PROMISED TO PHONE ME BACK TO ADVISE WHAT HE HAS DONE ABOUT THE SITUATION BUT NEVER DID WHEN I PHONE BENEDICT TELLS ME OH THEY HAVE RE RICA IT BUT STILL THERE IS AN ISSUE AS I HAVE SPOKE TO A LADY AT MTN RICA OFFICE AND SHE HAD ADVICE ME THAT THE SIM IS RICA BUT IS RICA BARRED AT AUTO PAGE SIDE , WHEN I REQUESTED TO CHANGE MY PHONE TO ANOTHER SERVICE PROVIDER OR ANOTHER SIM THEY RATHER TELLING ME IT WILL TAKE 7-8 DAYS FOR THAT AFTER 2 WEEKS STRUGGLING TO GET MY PHONE ACTIVATED WHEN SPEAKING TO BENEDICT I AKS HIM WHAT HIS OTHER SOLUTION WAS HE COULD NOT ANSWER ME AND SAID HE WILL CALL HIS MANAGER WHILE WAITING ON THE PHONE THEY CUT THE CALL AND DID NOT EVEN HAVE THE TIME TO CALL ME BACK