Sim Card not activated after 48 hours

My S4 broke down over the weekend. I do have an extra A5. The S4 simcard is too big to use in the A5. I went into the Menlyn Branch on Sunday to request an dual Sim. I got the Dual Sim, paid R180 or R190 for the dual sim. Got told it will start working within 24 hours.I especially went during the weekend, because during the week I get home late. So then I phone Customer service this morning. Just to hear that the card was not activated yet. Then they asked me for my sim card nr, which I dont have with me, cause I stay in Pretoria and work in Midran. So what this means now, is tomorrow I will be able to phone in the Sim Card nr, Then hopefully I will be able to make a phone call on Thursday. So please don't tell your customers it takes 24 hours, cause to me it took 125 hours, that is I will be back on the grid on Thursday.