Sick and Tired

I would like to lay a formal complaint with Autopage regarding my account. I have made numerous inquiries with you guys of an incorrect deduction on my account and you guys have still not sorted out my query. <br> Its been 5 months and you guys are still deducting incorrectly from my account, ref number is 595866/ 649795. I have spoken to Pre-anne, Marco(dealt with my hellopeter enquiry) who said it will be sorted out and still same ****. I have spoken to Simphiwe who said it will be handled. I spoke to Mpho Sepeesa on 13/05/2015. She said there is number(contract) on my account that's not suppose to be mine. I cancelled my *** and paid the settlement amount in January 2015. I have since queried every second or third week to refund my money and to cancel the number, I spoke to Trisha Govender in accounts who said she will put me on a cash basis but still an amount was deducted end of this month and I also paid R150 now, so what the f... is going on in your accounts division, I keep on calling and nothing seems to be done. please sort out your ****...