Shoddy Customer Service at branch and call centre

My phone was ****** last week Thursday. My father called to find out what documentation was needed to blacklist a phone. We went to the Canal Walk branch of Autopage on SATURDAY with the Affidavit and the copy of his ID, as he is the account holder, to blacklist the phone and to file an Insurance Claim. <br> <br> We filled in all the papers required and we were told that we would have to wait until Friday before we would hear anything back from insurance. When I called Finrite yesterday to find out what the status of the insurance claim was , they said that they had received no documentation whatsoever and there was no blacklisting of the number. I then had to call the Canal Wak branch and dealt with Nuraan, who agreed to help me and escalate my claim which I am grateful for. <br> <br> On Friday(18 Dec) I put through many calls to your Customer Service department and I must have explained my story at least 5 times. Three times i just got cut off/ or hung up on. Once I explained to the wrong person and the last time I was actually helped. <br> <br> Then I got told because even though my dad is paying for three numbers, the phone value that will be replaced will not be the amount which was initially told.