TS
TIFFANAE S

1 reviews | Active since Apr 2012

04 Dec 2015, 08:16

SHOCKING SERVICE, RUDE STAFF,DISGUSTING

Contacted Autopage on the 3rd to advise that they still havent debited my account for my contract. <br> first call i was put through tothe accounts department, spoke to such a rude indian woman- who told me she DOESNT HAVE TIME TO ARGUE.. what a blady nerve, SHE THEN TELLS ME ITS MY RESPONSIBILITY TO TAKE IT UP WITH MY BANK. when you take out a contract why dont you tell your clients that then and there??? I BET IF THERE WAS NO MONEY IN MY ACCOUNT IT WOULDNTY BE MY RESPONSIBILITY AND THAT YOU WILL ASAP WITHOUT HESITATING. THEN SHE CUT MY CALL<br> <br> second call, i requested to speak to amanager and i was put through the accounts department. they asked me to confirm my name and after all confirmation they CUT MY CALL AGAIN<br> <br> Third call i asked for a manager AGAIN, and they wanted an explanation as to why i want to speak to a manager. ******** man<br> and once again they cut my call<br> <br> Fourth call i gave my details to be contacted back, then apparently the line was bad and call cut again<br> <br> IF I KNEW THIS IS HOW YOU TREAT YORU CLIENTS I WOULD HAVE NEVER TAKEN A CONTCAT WITH YOU.. ALL MY AIRTIME FINISH JUST TRYING TO FIND OUT ABOUT MY BILLING ACCOUNT-WRONG SUBCONTRACTOR 4 VODACOM

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Replies (1)
Autopage
Autopage's reply08 Dec 2015, 13:15
Official
Hello Tiffanae,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage