JB
Jonathan B

1 reviews | Active since Feb 2015

06 Feb 2015, 12:23

SHOCKING SERVICE FROM ACCOUNTS DEPARTMENT

Autopage double debited my account, I paid twice for my monthly cell phone contract to the tune of R11498. 3 debit orders. for an account that should have been 5277. I was over charged with R6221. I called on Monday and sent through my bank statement to them and Marvin Mapogo said that he would correct this. I have sent 3 emails and left numerous messages for him to call meback. I have not heard anything from them even marvins supervisor said that she would personally handle it for me. I have not heard anything from them and still have not received my refund.<br> <br> Their service is shocking. In my eyes this is theft!!! they have ****** from me. and don't have the decency to update me on the progress of the situation they don't return emails and phone calls. POOR POOR SERVICE. you would expect a bit better from a large company like this. I will never sign another contract with Auto Page.

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Replies (1)
Autopage
Autopage's reply09 Feb 2015, 07:15
Official
Hello jon.e.brown,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage