SG
SHERYL G

1 reviews | Active since Jun 2015

10 Feb 2016, 14:20

SHOCKING SERVICE AND BAD ATTITUDE - BE WARNED

I was unfortunate to have been unable to pay the last 2 subscriptions of my account due to unforseen circumstances. I contacted Autopage and informed them that I would pay when I could. I have a cellphone contract and a separate computer contract which I opened at totally different times. I received a threatening letter from Tshepo Maruma from credit control regarding payment, and I rep**** to him that I would pay as urgently as possible. Yesterday I phoned credit control (because this Tshepo does not answer the phone or reply to emails) and I was very rudely dealt with. I wanted to bring my cellphone account up to date so that I could have use of my phone. I was told by Tricia (the call is recorded) that the two contracts are on 1 invoice and I had to pay everything before they would restore my phone. There should be 2 invoices as the contracts were taken out at different times. So I asked her if I could just pay my cellphone account and she said NO. I wrote to Tshepo Maruma to tell him/her I wanted to pay but was prevented from doing so. Gave until 5pm yesterday to revert and they just don't give a damn. My contract expires month end. I will not renew. Shocking service provider.

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