Shocking Service

I upgraded my cell phone in November last year and my upgrade was supposed to come with a free gift (radio) but the shop was out of stock, I was then told that they would order the stock and let me know when I can come and collect it - it is now 5 months later and I have not heard a thing. I contacted the call centre, sent numerous emails and every time they said something would be done about it but two days later I get an email saying case resolved. Today I contacted the call centre to enquire why I am still in March paying for my previous cell phone and was told that I must contact Glocell because there isn't anything they can do about it. The agent was rude, abrupt and totally unprofessional. When I asked for her name and surname she refused to give me her surname saying that she is the only Thando in the whole centre and that that is enough information for me. She was incredibly unhelpful and an embarrassment to the business, I am not surprised that they are closing their doors.