Shocking Service

My wife was notified that her data has run out on Wednesday 18 Nov at 15h40. Being a Autopage client and not able load data via an app, she phoned in to the Autopage call centre number to add a once off data of 500MG, she was told she can only add 250MB so she agreed to it. On Thursday 19 Nov she still didn't have any data. She phoned in again speaking to IRIS who said the previous agent leaded the data as reoccurring data and NOT once off. Iris then said she can load the 500MB (don't know why she can and the other guys couldn't). Friday morning my wife checked again, there as NOTHING loaded AGAIN!!<br> I then phone Autopage at around 2pm on behalf on her to try and find out what is going on. The agent I spoke to said Iris made the mistake loaded is as 500MB reoccurring and NOT Once off like we have asked for. Straight after I phoned, the 500MB was loaded (like it should) This is the second time that this happened in a year..<br> With one agent blaming the other agent my wife now received a bill for R319 on out of bundle rates. <br> This is unacceptable service!! I think Autopage should be liable for this R319 as they were at fault. We are cancelling her contract as soon as possible!!!