Shocking Service !!!!

on the 5th February 2015 i sent a request to autopage with all the attached documents to change ownership of my cellphone account. I recieved no automated response or any notifcation that it had been recieved. I then called h/o and spoke to consultant who gave me their direct email address and i resent the documents. still no response. documents were then resent again on the 11th February, still no aknowledgement. I called h/o again yesterday and was given yet another email address to send documents to, i still await feedback and aknowledgment, after amost 3 weeks. I called again today and was told that they have no record of the change and i must go into a store!!! I don't have the time to go into the store hence why i emailed documents. I am due for a upgrade and i will definitely be changing service providers!! I have been with Autopage for 17 years and this is the service i get.