nB
nicole B

1 reviews | Active since May 2015

29 Sept 2015, 13:11

Shocking service

I am shocked after the shockingly poor service I was exposed to by Altech Autopage both on contact at the branch at the Glen and through customer care I will never user Altech auto page again. <br> <br> I am very disappointed and angry about the service I have recieved from autopage . I visit the Altch Autopage at the Glen and made a direct request that I did not want a phone contract that would exceed R800 a month due to financial restraint, the sales agent ensured me this was the best option and a limit was In place. The first 2 months into contract everything seemed ok and I had no reason to complain but in the 3rd I received a bill for over R3000! I immediately contacted Autopage and they said I would have to pay as the document I filled in at The Glen branch was not in place. I Filled out another my limit request and was sent a sms confirming the my limit was working, next month I received anoth bill for over R2000 ? I called the service immediately and refused to pay as I had set the my limit the month prior I was then told that maybe it works and they didn't guarantee this service. Really why offer a \service"that doesn't work! I have been deceived by Altech Autopage and **** too """

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Replies (1)
Autopage
Autopage's reply05 Oct 2015, 15:31
Official
Hello nickybaware12gp,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage