SHOCKING CUSTOMER SERVICE

I moved my daughters cellphone acc from Cell C to Vodacomm through Autopage as she was due for an upgrade and we increased her package to more airtime, sms's and data.<br> A very helpful lady called Didi got me to fill out all the necessary forms. When I collected the new phone, I was assured that everything was in order and that the phone would be working the next day or Monday at the latest.<br> <br> Today being Tuesday, I called Autopage Nicolway and Didi wasn't available to take my call. I spoke to Mary-Jane who said she would look into this and call me back. I eventually called her again and she VERY RUDELY told me that no-one has come back to her! What got to me was her attitude, her rudeness and her lack of helpfulness!<br> <br> I will add that this is not the first time that Mary-Jane has been so rude and unhelpful. There was no apologising or that she would try and get things sorted . Mary-Jane was very quick to give me the number where I could lodge my complaint.<br> I am still waiting for Autopage to get back to me on this matter. It has taken a full day of speaking to many departments for such a simple thing.<br> One simple question and all this rudeness and complete lack of professionalism.