Shocking and pathetic service

I know how Autopage treat customers because I am unfortunately 1 of them. The capabilities of the staff is shocking. Try cancel a contract, convert to prepaid or get any type of help out of them is impossible. I have phoned the call centre plenty times this week and no joy, I even got in my car and drove to a branch and still nothing. I waste my money, time and effort with them. I asked the consoltent today on the phone to allow me to port to Vodacom because I have been trying for a while and can she help, she put me on hold and when she eventually came back to me she tells me that I need to reinstate my contract as per the manager at a fee of R700 then I can port to Vodacom. WHY AND FOR WHAT!!!!???!!!! I have wasted money phoning them, wasted petrol driving to the branch so the next thing for me, the paying customer, to do is to drive to the head office in Midrand and to ask the boss or manager to help me because the staff is incapable. Does Autopage have anyone capable of helping a customer properly with out giving a story. Pre has their CO should phone the call centre to see how painful it is to deal with his people. I have reference numbers from your call centre if it helps.