Shocking

I have never received such shocking service from anyone. Altech Autopage I'm so disappointed. I phoned the call centre on 2015_06_22 and I spoke to Sanele. I told him I don't understand why I'm paying double the agreed amount. He failed to explain the billing, so he logged a dispute query for me. He said it will take 3 business days before I get a response. No one phoned me, I decided to call again on 2015_07_01, I spoke to Mlungisi. He said these queries take up to 14 days. I wanted and again no one from autopage phoned me. I called, again today 2015_07_16 to enquire. I spoke to Linda. I must say the gentleman was very rude, he refused to give me his manager, told me that their supervisors don't speak to customers. All I wanted was an explanation as to why am I paying this much. Do I have to wait the whole month for that? This company doesn't care at all, I regret taking a contract phone with them.