Settlement paid yet refusing to port to new netwrk

I inq. numerous times from the branch, to get a settlement figure in order to cancel my Autopage account, with immediate effect in order to move/port to another service provider, and to keep my no. as prepaid.<br> I paid on 5 June 2015, given a ref.no and email to say it would be done in 7 days, however that I could request sooner, if urgent, which I did. I was only converted to prepaid on 17 June 2015. 12 days ltr. I have phoned the Customer service line 5 or more times to be told many different things by many different agents : including <br> 1. I cannot port, (I was spoken to as if I am a 2 yr old ) 2. I have to wait 2 months 3. \yes