settled my account and paying for 7 after and sti

In september i have gone thru a difficult time to get a settlement quote for my account and settled the account that same week and emailed the proof of payment to [Email Removed] at altech autopage as given by the Miss mlambo i also asked conformation of stop order on this account . I AM STILL PAYING AND AN GETTING NO WHERE WITH THE BRANCH THAT GAVE ME THE QUOTE ALTO I HAVE PROOF OF PAYMENT <br> <br> THEY ARE A LOAD OF *******<br>