Settelement letter

On the 24th dec 2014, I updraded my contract, returned it on the 29th Dec 2014. I requested my contract to be cancelled and was advised that I cannot. After a few weeks I was told that my new handset is ready for collection, I advised the lady that I will not collect it as I requested my contract to be cancelled. Finally I was advised to send through my cancellation letter. I then received an e-mail woth my settlement figure, I was unable to open the e-mail to view my settlement figure and immediately called the branch to notify them. I requested the figure to be given telephonically and was told it is valid for 7 days. I sent my husband to the branch in order to settle the contract and was tols that the settlement figure is not the same as what i was given, he requested the branch to query this as we are not aware.I eventually managed to open the e-mail sent which I was unable to open and the settlement figure is the same as the amount given telephonically. I have been liasing with the branch aswell as a manager from Autopage and still I am not happy at all. I requested a copy of our conversation and was told it is not recorded. I'm still paying for the contract a handset.