MC
Marius C

1 reviews | Active since Jul 2011

19 Mar 2015, 09:56

Service suspended after payment

I have been a customer for a couple of years with a squeaky clean record. Yesterday 13h03 I received a message to pay R185 (my credit card has just been upgraded, and the order was still on the old one). I rectified this by 13h27 by sending the fax with proof of payment. Lo and behold, you suspended my service. I was on Table Mountain when I discovered this. What if I had to call for the helicopter to airlift me? My vehicle tracker communicates via my phone with Discovery in case of a car crash. FNB notifies me of transactions on my account.<br> <br> Here is how it is going to work. If I do not have service by noon, the next letter is from my lawyer. I comp**** with all your requests, you suspended my service after immediate rectification to augment your income by reconnecting fees. I will not pay this fee. Also, all loses suffered during this time due to this suspension, I will see you in court.

0
Replies (1)
Autopage
Autopage's reply19 Mar 2015, 11:48
Official
Hello dutyfree,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage