SERVICE IS UNBELIEVABLE PATHETIC

I have been dealing with Autopage for the last 8 years. I am the accountant of our company and I have requested itemised billing for the last couple of months for certain number and I was getting this information without a problem. today when I called in to get an itemised billing, they refused to help me as I am not the owner of the company, I have mentioned that the owner of our company stays in Australia and yet she refused to listen. I have even mentioned to here that they are 9 hours away from us how does she expect him to call her now. She still did not want to listen. I then called again and spoke to another lady explaining what happened now she tells me that we do not have itemised billing on this specific line. Strange enough the months before I got them and before that when the bill was posted I got them as well. Then we needed to cap a certain data line and I was sent migration docs to complete and send through which I did on the 03.03.2015. Yesterday I got an email stating that they cannot cap data lines and we cannot migrate this line to a top up. How is this possible and the lady tells me that the guy was wrong and he will have to be dealt with internally.