Service Industry or Favour Industry??

I called into Autopage's Call Centre this morning at 8:12 to load a data bundle as mine has been depleted. Only to be assisted by someone who clearly has no regard for the customers who call in and in actual fact make use of their contracts and services! So not only was I spoken to in an annoyed tone, he had the nerve to shout at me too and still ask me is there anything else he can do for me (as if that part of the script would fix the **** service I've just received!). I was also told by him that it would take 2-3hrs for my request to be processed. So at 11:12?? Nothing! So once again I had to call in and request the same thing! Can't believe that after all these years and people that I (stupid me) have recommended to Autopage, have to agree with the rest of the people complaining about you, that yes, YOUR SERVICE (OR LACK THEREOF) SUCKS!!!!