Service Delivery is Shocking

I upgraded to a Samsung Galaxy S5 on the 1st of February 2015, by the 19th of February 2015 the screen of my device no longer worked. The phone has been inspected at the Blue Route store and although it is clear that the handset is technically faulty I am unable to get a replacement. I have to wait 4-6 weeks for my phone to be repaired and the store have no loan phones. When I followed up today I was informed that my phone has been lying at the store for the last 2 weeks and there is no progress. I have been a loyal customer of Altech for many years and have 2 cellphones and a mobile wi-fi and have recently app**** for a Node.<br> <br> This has been a difficulty in itself, the product is advertised but not available on contract on the \system"- Really? You advertise products that you can't make available to customers? I've been struggling with this for so long that I am almost ready to give up and continue my DSTV subscription. The store keeps promising to phone me back but I have to continually chase them and ask for progress on both of the above scenarios. I am been treated as though I am totally unimportant.<br> """