Service and Reply regarding Transfer of Ownership

Two months ago I put in a request for transfer of ownership of a cell number - *** *** ****. The request has not yet been put through, although I comp**** with all the documents that needed to be completed at the time of request.<br> <br> When I called the customer care line this morning with the reference #******, they told me that it seems as if the request has not been put through at store level. I tried to call the store (Menlyn Park Altech Autopage) multiple times and have sent an email through to them on the following details: <br> *** & ***<br> <br> I have received no reply or answer, even when I call them.<br> A month ago, when I contacted the store regarding the transfer, they said they lost the reference number, but that they have sent through the request to the head office. I promptly sent through the reference number to the following emails:<br> ***@autopage.biz and ****@autopage.biz<br> I never heard any feedback, although I called them again and asked them to give me feedback regarding my request/application.<br> <br> This is unacceptable service and I believe that they most likely lost the documents.<br> <br> How do you call a customer and ask THEM for the reference number!?