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PAIGE M

1 reviews | Active since Mar 2014

07 Sept 2015, 11:30

Sdrive ******* and inconsistent bills.

i have two contracts. both are top up and i should pay the exact same amount every month.<br> that does not happen. <br> since January i have had endless problems with Autopage adding services onto my account and billing me!! the Latest being Sdrive which i didnt ask for, i called the call center today( 11:14am ) to get it taken off my account - only to spend 7 minutes on the phone and to have the phone put down on me. <br> my invoices are NEVER consistent!! yes with two contracts on top up they should be the same amount every month.<br> MAR 2015 APR 2015 MAY 2015 JUN 2015 JUL 2015 AUG 2015 AVERAGE BILLING<br> R 326.13, R 358.63, R 337.99, R 431.98, R 414.98, R 414.98, <br> <br> this months bill is now R 486!!!<br> when you add just what im supposed to be paying on my two top up its +- R 340.00.<br> i want my debit order cancelled and i will pay my account ONLY for the services i actually use - by cash. when the account goes into arrears - because i wont pay for the extra nonsense - and you decide to suspend it again - ill take it much further. I'm now gatvol.

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Replies (1)
Autopage
Autopage's reply09 Sept 2015, 11:20
Official
Hello PAIGEMITCHELL,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage