run customers...run

After being a loyal customer for 16 years, i'm trying to close my account and move on, but it proves very difficult to get away from this company.<br> i sent a mail on the 14 July to cancel my account and only after a second i got a acknowledgement that it would be closed on the 28 august and a email from Nompilo Nzuza that it was cancelled and no money is outstanding...<br> and as tru as *** i get a account for august...what is going on in that place...sort it out