1 reviews | Active since Nov 2013
******* Service and a don't care attitude
Monday 5 October:<br> My tablet was ******, I went on Monday 5 Oct. 15 to the Cresta Branch I was told to do a SIM Swap and the line will be opened. I paid R150 for the SIM Swap, I went to buy a new phone and when I connected it it didn't work. I went back to the branch and then I was told that it will take between 2-24hours to open.<br> Tuesday afternoon:<br> The line was still not working, I phoned Tinash and he said I should give him a few minutes to inquire and he'll get back to me to confirm if is was working, he never got back to me<br> Wednesday:<br> The line was still not working and I phoned Tinash, who said because the phone was ****** (which is not news) it is taking longer, but it should take about 2 hours and it will be fine, he'll check and get back to me. He never did, and this time it didn't surprised me.<br> Thursday:<br> The line is still not working, I phoned Tinash, and this time he said it will take about and hour.<br> <br> The ******* in this whole thing is that a paying customer is treated like a fool 2 months before the contract expires. And the service experience has been like this throughout the 2 years of this contract. If you are reading this you know what not to do.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
