Rotten customer service

it's been 7days and i still haven't received feedback to my complaint sent 18/09/2015??? everytime i call your company i'm told Aldrin and his supervisor is on leave???? they tell me to hold on so someone else can assist but guess what???? im kept on hold for 15min and then transferred back to the begining of the options???? when is someone going to take my request serious? this is not in line with treating customers fairly!!! are you telling me that your company is at a standstill because Aldrin is not available??? or is everyone else scared to take my call??? i want feedback A.S.A.P and i wanted the access amounts that were debited from my bank account to be REFUNDED!!! I am sick and tired of the pathetic service that your company gives from call centre agents switch board operators and eventeam leaders! you have no accountability, no respect and your company is definitely not customer centeric!!! all you care about is debiting my account every month regardless whether i am a satisfied customer or not! can you please respond to my request!!! if you cannot do that then kindly send me details to take this matter further. the incompetence is becoming annoying!