********** after upgrade

After acting on a hint that altech autopage, will continue to deduct money for blackberry internet services from your account after you upgrade to a different phone, I verified my account and found the latter to be true.<br> 2.<br> On contacting autopage log 728019, to rectify and refund/credit my account I was informed that it is the customers responsibility to change the status of the bis (black berry internet service) when upgradeing from a black berry to a samsung. It is not done by the autopage team.<br> <br> 3.<br> it is my view that autopage has a duty towards the customer to assist during upgrades and not deduct money for services no longer applicable to your upgraded product. <br> 4.<br> I am truly disappointed as I used altech autopage for the last 10 years and did not suspect this type of loop holes during upgrades. Based on the balance of probability and the lack of responsibility taken by autopage, I assume this is modus operanandi to make money from unsuspecting customers during upgrades.<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>