JB(
Jaclyn Bennet (King)

1 reviews | Active since Mar 2015

30 Mar 2015, 16:59

******* after 24 months up

I took out a 24 month straight up 200 Cell C contract with Nashua Mobile at the beginning of 2013 with an iPhone so of course the contract was sold at a premium to cover the cost of the phone. But now that 24 months is up and I qualify for an upgrade I would expect that the increased monthly fee would be reduced back down to the standard tariff for this contract. Which, according to Altech's own website is R220 per month. So why am I still being charged R498.99 per month for this contract??<br> <br> I went into Altech Autopgage at Nicolway to query this, among other issues, and I was told that R489.99 is the standard rate for this contract. This is an outright lie and I have found proof of this on the Altech's website. I knew that this was false but the person that \helped"me in store would not budge.<br> <br> How can Altech justify charging me the inflated fee beyond my 24 month contract??<br> <br> And in addition to this I must give 30 days notice to cancel a contract that is complete!!<br> <br> So not only are you ripping me off but I cannot cancel it despite 24 months being up."""

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Replies (1)
Autopage
Autopage's reply31 Mar 2015, 15:00
Official
Hello JaclynB,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage