Ridiculous Overcharging on a capped account!

I have been an altech autopage customer for the past 6 years indirectly and 4 years directly. I have two contracts with Altech (namely a internet bundle 2gb as well as my phone contract).<br> <br> I have noticed an increase on my billing over the past 6 months with the past two months being outrageous (June +-4600) (July +-5900) of which i have phoned and disputed the billing. These accounts were taken under the knowledge that they were capped accounts.<br> <br> After speaking to a very unhelpful ''Zanele'' on the 21/07/2015 at 2:00pm i have left a message for a Manager to urgently contact me. I am still awaiting any form of communication from them.<br> <br> I have since reported this issue to the ombudsman and i have purposely rejected the past debit and i will continue to reject the debits until this matter is addressed correctly.<br> <br> I am disgusted with the amounts in which they have attempted to bill me on what should be a capped contract.<br> And i am disgusted in the manner in which this dispute was addressed and by the fact that no Manager has contacted me yet.<br> <br> i will like my billing rectified so i may conclude this contract and move to a more capable and honest service provider!