Retention fees

During May 2015 I was contacted by Clearwater AP to inform me that I qualified for an upgrade on the two contracts I have with AP. Clearwater also advised that if I proceed with the upgrade, the retention fees in this regard will be waived. However, these fees were subsequently levied on both contracts during July and September 2015.<br> <br> In order to resolve the query, I contacted AP via email (***) however, the only response I received in this regard was a seemingly automated message 10 days later to inform me that the query has now been closed.<br> <br> In addition, I also contacted the call centre on 5 Oct and same informed me to contact the Clearwater branch manager since the fees were not waved per the call centre's system. Accordingly, I contacted Clearwater on the same day but since the branch manager was unavailable, another employee took detailed notes of my query and contact information and promised to revert that same day.<br> <br> To date my query still remains unresolved and since Autopage is now effectively MTN, this complaint will be forwarded to ICASA if not addressed immediately.