Restart Your Phone

I got a call from Altech Autopage (27.01.15) re: payment of my Jan bill. (I've had this contract for 15 years and ALWAYS pay at the beginning of the following month) When I was asked to confirm date of payment I asked whether they'd mind waiting until I had been paid (for obvious reasons) again I was asked for a date of payment to which I said I'd pay by 02.02.15, the consultant said that that info would be loaded on their system. By 12pm the next day (28.01.15) my service was suspended. I called head office to inquire and was told that the system showed my service was still active, it was then suggested I restart my phone, which I did (a lot) and nothing. 2hrs later I called again, the new consultant I spoke to told me that my service HAD IN FACT been suspended that morning, but sees that a reactivation had been logged so I was told to wait a while, oh AND restart my phone, which I did again (a lot) I have paid my bill, but nothing. I called again today and have just been told that reactivation was only logged this ave and that I should wait a while AND restart my phone. I still have no service. Autopage service sucks! It never used to, what changed? Serious ball dropping going on