Respond to Hello Peter Complaint sent 13 Feb

After 3 calls and a visit to Centurion branch with no help, a decided to log a Hello Peter complaint on 13 Feb 2015. I received a response on the same day that a rep will be in contact, I am still waiting.<br> <br> I decide to call and follow up today, and the Customer Service Rep who did not give me her name just laughed at my complaint and hung up.<br> <br> Please review my 13 Feb Hello Peter complaint, get back to me. If you cannot help me, tell me which Ombuds or Consumer protection body to escalate to. You should know this as it is part of the Treat Customers Fairly Act.<br> <br> Worst service ever, and this is your culture, no follow up and complete disregard of customers.<br> <br> While you are at it, please cancel the new contract which was supposed to commence on 1 March, I am still within my 5 day cool off period.