Request not actioned since 27th of Feb!!!

I logged an online data bundle request on 27th of February 2015.<br> By the middle of March I realized it has not been actioned, I emailed the service desk on 17th of March to query this. I followed up on 18th of March. Still not actioned.<br> on the 31st of March I called the call centre and they said it would be actioned and I a billing dispute will be lodged because in the meanwhile I get charged for data used even though I have asked for a bundle.<br> <br> I followed up again and STILL it has not been actioned, the next promise? It will be done in 7 days and then a billing dispute will be opened and I will be credited for what has been charged in the meanwhile.<br> So ANOTHER invoice and then only next month \MAYBE"will it be sorted out?<br> I am frustrated beyond measure"