REQUEST FOR EARLY UPGRADE-NO SERVICE

On 11/08/2015 'n phoned Autopage to request an early upgrade on cell phone nr ***. 'n Lady by the name of Girly Molotsane assist me, confirmed it can be done, and sent me a list of available phones for upgrade. On 13/08/2015 I rep**** with my option and confirmed the delivery address as requested by Girlie. On 26/08/2015 'n phoned them again as I still have not received the phone, I was informed that the early upgrade was not approved. I sent 'n mail to Girly raising my disgust in the poor service, she read my mail with no reply, I then also cancelled the upgrade. I then phoned in also and spoke to her supervisor by the name of Mr Vallee, he convinced me to still upgrade and confirmed that he would go the very same day to Midrand and personally pick up the phone and courier to it to me. On 02/09/2015 I phoned in again trying to find out when the phone would be delivered, only to be told that the upgrade still has not been approved???<br> <br> According to Autopage all calls are recordered, so they should have record of all the calls. In this day and age service is essential but it seems Autopage have not crossed that bridge yet.