Repeated billing for reported and stopped *****.

My tablet was ****** on 30th Oct '14 and I reported it at the Sandton Branch. I asked for it to be blocked and for services to be stopped immediately. Subsequently, there were unauthorised activities (*****) in my account to the tune of R25 000 which I queried. At the first visit to the Midrand Branch (HO), I was assured that the matter has been handed to the ***** department for investigation. Nothing happened and I was subsequently debited with the full amount without warning. I followed up with second a visit to query the debit after having asked my bank to reverse it. A different consultant took my details (email &amp