refusing to cancel a product that hasnt been used

I have requested telephonically and my PA has emailed requesting the cancellation of this service. Autopage can see that this service has not been used in the last 3-4 years and whenever they phone me offering me an upgrade i request that it be taken off my account and cancelled. to which the reply is ,'you need to get hold of the cancellation dept' i request a transfer and the line gets cut off<br> <br> Autopage has also failed on my last 5 international trips to activate my roaming. this after repeated requests to receive and make calls whilst abroad